Do you wish you could identify end-user problems before they affect doctors and medical staff? Goliath Technologies’ Allscripts IT performance monitoring was developed with input from hospitals that had deployed Sunrise and TouchWorks in their Citrix environments and a proactive approach to resolving end-user experience issues before physicians and healthcare workers were affected. Bug fixes and workarounds were required.
Goliath Technologies’ Allscripts Proactive IT Performance Monitoring is the only healthcare IT software that integrates end-user experience metrics, Allscripts and Citrix performance data to give you insight into the root cause of Allscripts performance issues. GoliathIT Performance Monitoring for Allscripts supports Sunrise and TouchWorks.
Business Intelegence In Allscripts
To be truly proactive, the Goliath Performance Monitoring Module for AllScripts is specifically designed to give you comprehensive and deep visibility to help you predict, troubleshoot, and resolve AllScript end-user performance issues.
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While you’re at it, check out the early warning system that alerts you to login issues with Allscripts EMR and Allscripts EHR applications before your doctors arrive at the hospital.
Goliath Performance Monitor provides comprehensive and deep visibility, allowing you to troubleshoot end-user experience issues with the most comprehensive performance data available. Now support teams and administrators can quickly identify where problems are occurring in the deployment infrastructure and what specific factors are contributing to the problem. This means the specific root cause can be quickly identified and issues resolved with minimal impact to end users. Our tools address end-user issues in many areas, but we find 95% of issues in three areas: session initiation, login duration, and session performance. Goliath is designed to proactively anticipate, remediate and prevent these issues.
With Goliath Performance Monitor, you get complete, proactive, end-to-end visibility into the underlying Citrix or VMware Horizon deployment infrastructure, including end-user specific details not available to native tools. This allows you to quickly determine the exact root cause for troubleshooting and resolution from an integrated view of the entire virtualization deployment infrastructure – rather than just a single element.
Goliath IT operations software with embedded intelligence and automation tells users what to monitor and how to do it with specific metrics and analytics. They help IT pros proactively predict end-user experience issues before they occur. and prevent them from occurring. the future
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This real-time VDI troubleshooting tool automatically detects and monitors your associated IT infrastructure instantly. Pre-configured monitoring rules are then automatically applied and look for over 250 common sources of error. Because of this embedded intelligence, you don’t need to be a VDI expert to proactively anticipate, troubleshoot, resolve and prevent performance issues in the most complex environments. Goliath Performance Monitor includes Virtualization Expert!
In addition to out-of-the-box monitoring rules, Goliath provides users with self-healing and advanced remediation options to quickly respond as needed and restart servers or services if adverse conditions are detected or the threshold is exceeded.
Goliath provides the metrics, details, and visualizations needed to understand performance and the surrounding delivery infrastructure. It includes more than 66 out-of-the-box reports to proactively predict, troubleshoot, resolve, and prevent Citrix XenApp performance issues. Customers use these reports to:
Because each customer’s presentation, analysis, and data relationship needs can vary greatly, Goliath offers support for Microsoft PowerBI and Tableau to enable our customers to create reports and dashboards with all the flexibility supported by these platforms.
Allscripts Performance Troubleshooting
In addition to out-of-the-box monitoring rules, Goliath provides users with self-healing and advanced remediation options that respond quickly to restart servers or services as needed when adverse conditions are detected or the threshold is exceeded.
These actions are triggered by specific errors, events, and conditions and are triggered automatically when those conditions are met to resolve the problem. Whether it’s restarting a service, running a PowerShell script, or restarting a server, these are proactive “self-healing” tools that can dramatically reduce time to resolution without having to having to wait for human intervention.
Instantly check responsiveness when working in Allscripts, just like your end users. See how your users can access features like logging in, navigating to specific forms, creating and editing medical records, updating insurance statements, processing third-party insurance claims, and more. Allscripts Healthcare Solutions, Inc. Provides practice management and electronic health record (EHR) technology for physician practices, hospitals and other healthcare providers. Allscripts also provides patient engagement and care coordination solutions, as well as financial and analytics technology. With more than 180,000 physicians, 2,700 hospitals and 13,000 extended care organizations, Allscripts is a leading provider of medical technology.
Allscripts’ back office application for enriching data and processing transactions from EHRs and sending health records to pharmacies, healthcare partners and other consumers, ASP scripts and custom code to validate and complete rules and process transactions. Depends on BizTalk. All of these factors contributed to a significant maintenance burden for developers. Additional limitations plagued the system, including the inability to interact with multiple databases and the challenge of enriching data at the speed and scale required to keep pace with Allscript’s business operations. With a desire to improve these issues, Allscripts embarked on a project to modernize its back office application.
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Allscripts wanted to enable non-technical users to write business rules with little or no involvement from the development team. In addition, Allscripts requires a standalone platform that provides the necessary framework for interacting with various databases and supports various language-related components. Ultimately, the organization needed a cloud-based solution that would interoperate between Allscripts EHRs and external partners.
The result of this initiative is Hub, Allscripts’ modern, scalable back-office application. Within the hub, AllScripts is provided to improve data validation and missing customer data fields. Decision makers chose Decision Platform because it gives business users the ability to write and manage the business rules that govern the transaction processing system.
Within the Hub application, Allscripts has developed a transaction processing solution that runs in the cloud and accesses multiple databases simultaneously to search for medical data. The system then sends hundreds of messages to Allscripts EHRs and external partners. Because the solution is in the cloud and connects to multiple databases and external partners, the solution can now send many different types of messages.
Additionally, because multiple databases and products can be accessed independently, applications can translate, validate and complete data and messages faster than ever before. The new solution also reduces the need to use ASP scripts to validate and enrich rules, and also reduces the need for BizTalk to process transactions. Enables Allscripts to quickly implement rules and deliver messages to EHRs and external partners in a timely manner.
Top Tier Hospital Ehr Providers
Allscripts has fully adopted the features provided by Hub and. The solution now includes approximately 560 custom rule applications across four rule applications, all created and managed by just 11 business users. In total, the hub processes approximately one million transactions daily and Allscript can now send approximately 70 messages per second between its EHR and external partners.
The solution now works faster than ever and with less IT support. AllScript no longer relies on ASP for business rules and custom code or BizTalk for processing transactions. With , the team can write business rules, deploy them on demand, and execute them within the decision platform. In fact, each rule takes about 1000 milliseconds to execute. Finally, Allscript can now validate and aggregate its data across multiple databases, enabling more accurate messaging across the partner network.
The launch of the Hub was a huge success for Allscripts and the deployment has delivered improved and measurable results for the company. According to an Allscripts product manager, “It’s a great product that allows rules to be implemented quickly.” Given the value the hub provides, the team plans to use it wherever possible in future projects that require decision automation.
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A Veradigm (formerly Allscripts) Integration Case Study
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